The home loan process can feel intimidating, especially with so many myths out there. Misunderstandings about mortgages, eligibility, and costs often leave buyers unsure of their...
NMLS: 690783
75-5591 Palani Road #3002
Kailua Kona, Hawaii 96740
(808) 495-0331
State Licensing Information:
HI-HI-690783, NV-62667, CA-CA-DBO690783, ID-MLO-715783
About Susan Gordon
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Many people who consider buying a home for the first time often ponder these questions before they start the process. With all of the questions that arise, usually, the biggest concern is whether they can afford a down payment on a new home.
Susan is one of those people you hope you find when you really need them. Professional and very knowledgeable in finance. She was extremely helpful in getting us the best rate and also help us research alternate low interest loans from our Govt retirement accounts that we didn't even know about. I cannot recommend her enough. Will send business her way!
If not for Susan I would not have been able to achieve the American dream of owning my own home. Susan was extremely helpful and worked tirelessly (even on weekends) in finding ways to make that dream come true. She provided me with updates and ideas during the process. Just don't call Susan from a block number…..
Susan is very professional gets back to us on promptly on-time has done the best we think for us is always been looking out for us and kept us in the loop. I would highly recommend her to everyone.
Susan turned a stressful home purchase into a pleasant experience. Not only did she ensure that we received a competitive rate and closed on time, she and her team patiently and thoroughly answered every question we had along the way. It was very comforting to receive prompt information throughout the process. Susan is particularly skilled at explaining complicated mortgage terms, options, and requirements in plain English. I highly recommend Susan to anyone in need of mortgage services!
We purchased a property in Hawaii and Susan and her staff made it simple. I was fearful it would be difficult being so far away, but the staff made it easy. Constant updates and follow through. There was a sincere desire to remain professional and friendly. Best feeling of a team effort I have ever experienced. Mahalo Susan and staff!
Integrity, honesty, and easy to work with are only some of Sudan’s qualities. I have purchased many homes in my life and I would put Susan on the very top of list!!
Susan made applying for a mortgage easy. She knows her stuff and is a pleasure to work with. Susan returns calls promptly and answers questions clearly.
Susan knows her stuff. She made the whole process super easy. I would highly recommend working with her. Her team is awesome too they always responded to my questions quickly.
I cannot express my appreciation enough for all of Susan's hard work on my behalf. Her professionalism and aloha are remarkable!l Susan was always available to answer every question and her efforts to complete this transaction were amazing.
Susan was fabulous. She was so patient and answered every single little question we had, usually within minutes. She was extremely responsive and helpful. She absolutely knows the business and is professional and cheerful. We have bought 4 properties and this was the fastest, smoothest, most transparent lending process. We highly recommend Susan Gordon as a mortgage banker. We are very pleased with our mortgage and our new condo!
Susan pre-qualified us for an investment home purchase this year. Over the years, my husband and I have done many real estate transactions with attendant loans, so we have interacted with many lenders. Susan stands out. She is professional and respectful of her clients' time. She keeps track of submitted documents and never requires duplicate submissions. She keeps the loan process smooth and transparent. She is flexible. Our target property and loan amount changed over time, but she adapted without complaint and without skipping a beat. The whole experience was painless, a rare occurrence when seeking a loan. We won't hesitate to contact Susan the next time we are in the market for a real estate loan.
This is the second time we've used Susan for our mortgage needs in Hawaii. She goes beyond expectations and provides much more than mortgage advice. She is helpful with the other aspects of real estate and stays involved during the entire process. She maintains constant communication and helps resolve issues quickly. Anytime we have any mortgage needs on the Big Island, we will gladly contact Susan.
Worked with Susan in purchasing my first home and I couldn't ask for a better lender to work with. Very professional, knowledgeable, and patient. I'm the kind of person that likes to always be one step ahead and could be arduous at times but she was on the same page as me from start to finish, patiently answering all my questions with grace and composure. She truly knows her stuff and was even able to save me a full point off my mortgage rate by introducing me to a loan program I qualified for. Pure class throughout the whole process.
Susan is very knowledgeable, trustworthy, responsive, and hard working. She was very supportive when I backed out of a deal that didn't feel right after inspection and always extended her wishes for the right home for me! As a result, I found the perfect Hawaiian dream property for me and Susan was incredibly knowledgeable and flexible in adjusting the loan needs to the new property's needs.
She was on top of all details and was able to help drive a 30 day close for a transaciton which is below the average time for Hawaiian transactions.
I simply loved working with Susan and will always keep her number for future mortgage needs!!! She's simply impressive in every aspect of her work!!! Huge Mahalo to Susan
Susan was very attentive to every detail throughout my loan process. She was on it! She returned every phone call, email, etc I would definitely go to Susan Gordon again if I need a loan.
Susan has worked with us twice – she has always looked out for our best interests and went out of her way and beyond for us! I would use her again in the future and recommend her to all my friends. Her team is very courteous and friendly.
I just wanted to thank you so very much for sending me a copy of the Final Closing Statement for our home purchase. In all the years I’ve been a property buyer/seller, I’ve never received this prior to Tax Time for my convenience. You are a stellar individual, and this gesture reminded me of the awesome work that you did on our behalf. Anyone who has the pleasure to know you and work with you is most fortunate
Thank you again, and have a fantastic 2020
PS…
We absolutely love it here!
I didn't look forward to all the steps and hoops involved in a refinance.
However, Susan was so organized and helpful that it went very smoothly. Even when I did get a little stressed with all the paper work required in today's market, she would have some humor and a smile and would help me leap through the hoop. (Hope it didn't put her back out). Susan and her staff were very detailed and professional. I will recommend her to anyone needing a mortgage.
I cannot express my appreciation enough for all of Susan's hard work on our behalf. Her professionalism and aloha are remarkable!l Susan was always available to answer every question and her efforts to complete this transaction were amazing. We look forward to working with her again on our next purchase.
Mahalo, Debra and Jim
Best,
Mike and Kathy
You made a complicated, frustrating process – simple and easy to understand.
You're quick and efficient and personally, I think you work too hard.
Thanks again,
Aloha!
Chris
You came highly recommended. We can see why. Your service was outstanding. The communication levels were spot on. What a pleasant experience. We will surely recommend you to our family and friends. Thank you again for all of your efforts.
Mahalo,
Larry and Wendy May
There was a pandemic as well as extreme undisclosed problems with the house. After one meeting and about two weeks we had passed the point in the process made by the preceding lender after months. Problems with the house because problems with the seller, along with procedural difficulties, and months of physical repair. The problems seemed endless and were more by far than I had bargained for.
All the while, Susan was right there, by phone, text, and email. I think I would have quit if not for her calm, professional, efficiency. My paperwork went through: holds on escrow; addendums to contract; consulting with attorneys; and the constant struggle to manage the house repairs, while trying to maintain income.
Through it all, nearly 8 months, Susan maintained her effective response to every fluctuation, and there were plenty. I also know that she gives all her clients the same highly detailed and tireless attention. All her clients benefit from a professional efficiency that not only so impresses me, but even more that she relishes being able to serve them. I have told her that 'I am so thankful to have been referred to her at just the right time'. I honestly don't think I would have persevered otherwise.
Thank you for your patience with this first time home buyer with her many questions and fears. I cannot recommend you highly enough.
You really look after your clients long after the business is completed, you are a gem. A very big thank you.